FAQ

No, it is not necessary – You can order as a Guest. If you do sign up to a H|S account (it’s FREE!), you can create a profile, keep track and store your order history! 

To create your very own H|S account, follow these simple steps:-

1. Click here to create an account.
2. Fill in the required fields
3. Click on “Sign Up”.

To reset your password:-

1. Click the Forgot password link and enter your email address.
2. We’ll then email you a link directly to your registered email address to reset your password.

Go to “My Account“, click on ‘View Addresses’ and click on “edit”  and enter your new address.

Your order history will be available on your My H|S Account page. Your past online orders will be displayed in your My H|S account if you’ve signed in to checkout before completing your purchase.

To order with a H|S Account:-

An order confirmation email is a soft receipt which is automatically emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, contact us via Customercare@hsdesigner.com

Placing an available item in your shopping cart does not reserve that item.

The order confirmation email which is sent to you, after you have placed your order –  will act as confirmation that your order has been logged in our record. If you do not get this email, please contact us via Customercare@hsdesigner.com

Most of our products have dispatch information in the product page. Please check the product page for up to date dispatch dates.

This means that your order should be processed and dispatched within that time scale given. For example if it says 1-4 weeks. It could be as early as 1 week and as late as 4 weeks.

We use this from previous deliverance experiences with customs and designers fulfillments.

If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email from our warehouse once your order is on its way.

1. Payment Pending :- Your order has been logged and we are waiting for authorisation from the payment gateway
2. Processing:- Authorisation has been received from the payment gateway and your order is now being processed.
3. Processing:- Your order is currently being processed.
4. Currently with the Stitching unit:- Your order is currently being stitched.
5. In Transit to the UK:- Your order is on its way to H|S dispatching Unit.
6. Dispatched :- Shipment received and dispatched customer.
7. Order Cancelled:-  The order was cancelled.

Orders can be edited/cancelled within 24 hours of placing it. These options are available within the order confirmation email. 

Orders may still be eligible for amendment after 24 hours, this will need to be communicated to us via Customercare@hsdesigner.com for confirmation or via a Direct Message on our Instagram Account.

Note: Cancellations will not be accepted after the initial 24 hours period. 

Yes, with our complimentary Click & Collect service.  You can place your order and collect, once it’s ready for collection. You will be notified via a text message when it’s ready.

1. Debit/Credit Card (Visa Debit, Visa, Mastercard and AMEX)
2. PayPal
3. Klarna
4. Cash on Collection (Non-refundable deposit will need to be paid for securing the item)
5. Bank Transfer

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

A billing address is the address you provided to your bank or credit card company. A shipping address is where you’d like your order to be sent to.

To redeem a promotional code, simply type in or copy the code into the ‘discount code’ text bar on the checkout page.

MAINLAND UK – LEAD TIMES DO NOT APPLY TO PRE-ORDERS!

Orders for 1000 or above delivery free

Shipping starts are £4.20

Please add another working day to orders placed after 10AM (we class Monday to Friday as working days). Orders placed on Saturday or Sunday will be dispatched on Monday or the next available working day for Bank Holidays.

We cannot guarantee royal mails recommended times and cannot take responsibility if orders take longer than the 7 working days stated to arrive.
Restrictions may apply to goods being shipped to the REST OF UK, 

• United Kingdom – DPD UK/ Royal Mail/ Hermes
• EU – Royal Mail and DPD
• International – Royal Mail and DPD 

•  UK shipping usually takes 1-5 days, once the order has been processed and dispatched. Depends on the type of postage you chose
• International shipping usually takes 5-7 working days, once the order has been processed and dispatched

Note: International shipping times are not guaranteed. Depending on the specific countries current customs issues, deliveries can take longer. Click here to get up to date incident information from Royal Mail

Once your order has been dispatched, you will be provided with a Tracking ID for your order via Text message/email. 

Our delivery partners may make up to two/three attempts to deliver a parcel. Kindly ensure that the Address, Country and Postcode, when placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us. If you miss the delivery from Royal Mail –  You will need to re-arrange for the re-delivery yourself.

It is only possible to change the address of a processed order before it has been dispatched. Please contact us via Customercare@hsdesigner.com or call us on 07747014706.

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.

We use cookies when you visit our site, but you can control these through your browser settings. You can find out how to manage cookies on your devices below.

What are cookies?

Cookies are data files that can hold small amounts of info and are stored on your device (computer, smartphone etc) when you first visit a website.

How do we use them?

We use cookies for:

• essential operations, like site navigation
• allowing you to add items to your shopping bag or to your Saved Items 
• analysing visitor numbers and behaviours, such as what pages are frequently visited
• assessing the success of our advertising campaigns, offers and communications
• targeting suitable advertising messages 
• understanding which Affiliates have helped us reach out to new customers, or have promoted our products on their websites

For full information on how we use your data, head to our Privacy Policy.

At H|S, we are 100% committed to protecting your privacy and security.  We totally appreciate and respect how important privacy is. Click here for information.

The eligibility for returning an item is that it must be unused and in the exact same condition that you received it, complete with all tags and in its original packing. Should your return be accepted, your refund will be in the form of a credit voucher which will be emailed to you within 10 working days from when we confirm receipt for your item.

If you would like to return an item please contact on Customercare@hsdesigner.com
Once returns are received, they will be fully assessed. Any items that are returned with stains such as make-up or have been worn will be refused. You will receive the refund in a form of a Credit Voucher/Note. This process might take up to 14 working days. All request must be made within 14 days of Sale. Return period starts from the date of purchase.

NOTE:- PRE-ORDER ITEMS ARE ORDERED ON YOUR REQUEST AND ARE MADE TO ORDER – A RETURN REQUEST PRE-ORDER IS NOT ACCEPTED UNLESS FAULTY.

Any return requests after the period of 14 days from receipt will be refused. Sale items are NON-REFUNDABLE.

Within the 14 working days from when we confirm receipt for your return.

Yes, It’s £6.49 non-faulty items.

The eligibility for returning an item is that it must be unused and in the exact same condition that you received it, complete with all tags and in its original packing. Should your return be accepted, your refund will be in the form of a credit voucher which will be emailed to you within 10 working days from when we confirm receipt for your item.

If you would like to return an item please contact on Customercare@hsdesigner.com
Once returns are received, they will be fully assessed. Any items that are returned with stains such as make-up or have been worn will be refused. You will receive the refund in a form of a Credit Voucher/Note. This process might take up to 14 working days. All request must be made within 14 days of Sale. Return period starts from the date of purchase.

The return period to 14 days of receipt of your order. Any return requests after the period of 14 days will be refused. We reserve the right not to offer you a refund if the goods are sent back to us after this period.  

Any return requests after the period of 14 days from receipt, will be REFUSED. If you still decide to send it back to us, we reserve the right of not offering you a refund.

If this happens – you which will incur a shipping charge, this would be payable by you.

We do not refund shipping charges or reimburse return shipping charges.

Please note if the returned items are not to be found faulty or incorrect item – you will be reimbursed the cost. All items are checked before dispatch.

Orders can be edited/cancelled within 24 hours of placing it. These options are available within the order confirmation email.

Orders may still be eligible for amendment after 24 hours, this will need to be communicated to us via Customercare@hsdesigner.com for confirmation or via DM’ing on our Instagram Account.

Note: Cancellations will not be accepted after the initial 24 hours period.

There is a possibility that items marked as outlet are reduced due to any of the following reasons: end of season/minor marking/slight damage or colour differences. Any discrepancies with an outlet item will not be classified as a fault as such items are non-returnable.

If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them.

All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.

We do not accept liability for any goods which do not reach us. We therefore advise that any goods which are returned are done so using a recorded delivery service and proof of postage is retained. We reserve the right to refuse a return or exchange in the event of damage being caused to our goods.

It is your responsibility to ensure you’re aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.

H|S offers Premium Quality stitching service.

All the dresses are stitched as per the style shown in the images. Each dress purchased will include the following:

• Shirt/Kameez/Kurta styled as per image. The lining is only provided if shown in the image.
• Trousers/Bottoms styled as per image with embellishments if shown in the image.
• Sleeves styled as per image – All the sleeveless dresses are stitched with sleeves by Default until the customer requests sleeveless. Straight sleeves are attached.
• A separate undershirt is only included if stated.
• Embellishments Included.
• Zips are only added on request.
• All Lenghas comes with Waist Belts as standard and are not elasticated unless requested by Customers.
• All Cholis come with Zips as standard.

Majority of our items are hand embroidered/embellished and therefore delicate and breakable in their usage while having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website. Every effort is made to ensure variation is minimal.

The colour/shade of products may vary from what is shown on the image. There are many reasons for this; however, mainly, it is due to screen resolution, photography conditions, image editing.

Custom length or any other changing which varies from our standard size chart comes under customized stitching.

Please note product embellishments may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

Please note that all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims resulting due to damage caused by washing using another method or claims for variation / and or beading/sequences displacement.